next to the item
you want to request.You can place a request for a title in your search results list and ask that the title be held for you at a library location you select. Your library may also allow requests for specific copies of a title, specific issues of a serial, or specific parts of multi-part sets. Some libraries also offer Borrow by Mail, where you can request a title and having it mailed to you when it is available. You need your barcode number (library card number) or user name and password to request a title. For information about setting up a library account and obtaining a password, click User’s Guide. Your library may limit the number of requests you can make, or may charge a fee.
Your library may also offer interlibrary loans. If the title you want is not available in the library system, the library obtains it for you from another source outside the system. This is particularly useful when you have searched a site outside the library system. Your request provides the bibliographic information the library needs to borrow the title from an outside source (not necessarily the site you searched). Interlibrary loans may take some time to obtain.
Follow these steps to request any copy of a title listed in your search results.
Tip:
To request your library’s newest materials,
check the dashboard area at the side of the page. You may see lists
such as New Titles and On-Order
Items. Click a title in a list to search for the title, then
follow these steps to request it.
1. Navigate the search results list to the title you want.
2. Click Place Request.
Note:
The Place Request button
is not displayed for titles that are Web sites or electronic resources.
The log-in form appears.
Note:
If your library allows a single log-in for your Polaris session,
and you have already logged in, the log-in form does not appear. Go
to step 4.
3. Type your barcode number (library account number) or user name and password in the appropriate boxes, and click Log In.
The request form appears.
4. From the Pickup Library list, select the name of the library where you want to pick up the requested item.
If you want to keep this setting for future requests, check Always use this pick-up location. You can change your selection later if needed.
If your library offers Borrow by Mail, and you want the item mailed to you when it is available, check Please mail this to me.
Note:
This feature may not be available. If it is available, the
library may charge a fee. When you check Please
mail this to me, a message states the fee and you can cancel
your request if you wish.
5. If you want to activate
your request at a future time, type the date in the Activation
Date box in the format mm/dd/year
(for example,
02/05/2007 for February 5, 2007).
If you want your request to be active immediately, leave today’s date in the Activation Date box.
6. If you want to add a note to your request, type the text in the Note box.
7. Click Submit Request.
If other requests are active for the same title, the library may display a message that tells you how many requests have been placed before yours. You can choose to continue or cancel the request. If you click Continue, a message informs you that your request has been placed.
Note:
Your request may not be successful if your patron account
is blocked or if the requested material does not circulate. A message
is displayed if your request cannot be placed.
If the confirmation message displays your contact information, you can review and update it if necessary. Click the update link.
8. Click Return to search results to display your search results again, click Go to list of hold requests to see your current list of requests, or click Log Out if you have finished working with your hold request and do not plan to do anything else that involves your patron account.
Important:
Protect your privacy. If you see your name and a Log Out link at the top of the page, you
are logged in. Be sure to click Log Out
before you leave the computer.
![[spacer]](1p.gif){kind=small}
Related Information
You can review the status of your requests, and suspend, reactivate, or cancel them online. Click User’s Guide for more information.
Follow these steps to request a specific copy of a title, a specific issue of a serial, or a specific part of a multi-part set, if your library provides these options.
1. Navigate the search results list to the title you want.
2. Click the title, the book jacket, or the Availability or Full Display button for a title in the search results list.
3. Click Availability if the list of locations is not already displayed.
4. Select the request
icon next to the item
you want to request.
Note:
If you cannot request a specific item, the request icon is
not displayed for that item.
The log-in form appears.
Note:
If your library allows a single log-in for your Polaris session,
and you have already logged in, the log-in form does not appear. Go
to step 6.
5. Type your barcode number (library account number) or user name and password in the appropriate boxes, and click Log In.
The request form appears.
6. From the Pickup Library list, select the name of the library where you want to pick up the requested item.
If you want to keep this setting for future requests, check Always use this pick-up location. You can change your selection later if needed.
If your library offers Borrow by Mail, and you want the item mailed to you when it is available, check Please mail this to me.
Note:
This feature may not be available. If it is available, your
library may charge a fee. When you check Please
mail this to me, a message states the fee and you can cancel
your request if you wish.
7. If you want to activate
your request at a future time, type the date in the Activation
Date box in the format mm/dd/year
(for example,
02/05/2010 for February 5, 2010).
If you want your request to be active immediately, leave today’s date in the Activation Date box.
8. If you want to add a note to your request, type the text in the Note box.
9. Click Submit Request.
A message ask you to confirm that you want this specific copy. If you do, click This item only. If you decide that any copy is acceptable, click First available copy.
If other requests are active for the same item, the library may display a message that tells you how many requests have been placed before yours. You can choose to continue or cancel the request. If you click Continue, a message informs you that your request has been placed.
If the confirmation message displays your contact information, you can review and update it if necessary. Click the update link.
Note:
Your request may not be successful if your patron account
is blocked or if the requested material does not circulate. A message
is displayed if your request cannot be placed. Also, a message may inform
you that you cannot request a hold on a specific copy. For example,
the item may be lost or may not circulate, or the library may not allow
requests for items available on the shelves for check-out.
10. Click Return to search results to display your search results again, click Go to list of hold requests to see your current list of requests, or click Log Out if you have finished working with your hold request and do not plan to do anything else that involves your patron account.
Important:
Protect your privacy. If you see your name and a Log Out link at the top of the page, you
are logged in. Be sure to click Log Out
before you leave the computer.
Related Information
You can review the status of your requests, and suspend, reactivate, or cancel them online. Click User’s Guide for more information.